Q1: How do I Sign-Up for a FREE membership?
A1: Go to Log-In / Sign-Up (at the top-right-corner) and input your details. Start enjoying membership privileges immediately!
Q2: Do you have a physical store location?
Q3: Will Sold-Out items be restocked?
A3: If it's relatively recent design, it may be restocked.
Q4: Can I buy if I don't Sign-Up as a member?
A4: Yes. You can check out as Guest. However you will not get to enjoy the members' privileges
Q5: How much are the shipping fees?
A5: We have Free Shipping with minimum purchase.
Q1: Can I pay if I don't have a Paypal account?
A1: Yes. After you click "Check Out by Paypal" icon in the My Shopping Cart page, you can choose to pay as a GUEST provided in the Paypal screen.
Q2: What currencies can I pay with?
A2: We accept S$, US$, AU$, NZ$, HK$, JP¥. Just select the currency preferred on the top-right-hand drop down menu.
Q3: Do you accept cheque payment?
A3: Unfortunately no, we don't accept cheques. Our current payment platform is PayPal.
Q1: Does Water Mango Swimwear deliver worldwide?
A1: Yes, we deliver worldwide.
Q2: When would my purchases be posted?
A2: After complete payment is received, purchases will be posted within 2 working days.
Q3: How are my purchases delivered?
A3: Singapore Post Registered Mail, or an appointed local delivery service for standard delivery.
Q4: How long do I have to wait for my item to arrive?
A4: Please see our Delivery and Shipping Fee page for current delivery times.
Q5: Can I track my shipment?
A5: Yes. You must Log-In, go to My Account Info and click order history. Alternatively, you can click Track Order at the bottom of the page. This is only available to members.
Q6: Can I self-collect my order?
A6: Sorry, at this moment, we do not have a self-collection facility. All orders are delivered to you.
Q1: Where are your stocks located?
Q2: What are your return and exchange policies?
A2: Click here to see our customer friendly return and exchange policy.
Q3: How do I request samples for media considerations?
A3: Write to Monica Chia (firstname.lastname@example.org)
Have we answered your questions? If not, please drop us a note and we will try to clear all your doubts.